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Do you have Questions?

Perfect! You've come to the right place, because we have answers.

We've answered many of the questions we get asked frequently here, but if there is no such thing as a stupid question! If you are wondering about something that isn't covered here, please reach out to us! We are here to help and make this easy for you.

Request More Information
Register for a Fundraiser!
How to get Started
Can I run a Growing Smiles Fundraiser?

Short answer: Yes, absolutely!

Long answer: We welcome everyone to our fundraiser! From individuals raising money for their families, to schools with hundreds of students, teams, charities, workplaces, and everyone in between. We know this can be a successful fundraiser for you.

How do I get more information?

Use the "Request Info" form on our website to be emailed an information package! You can also call us at 1-866-806-1523, use our live-chat feature or send us an email with any questions you have.

What do I need to get started?

To register you will need:

   - the Account Name (the school, team or group name)

   - mailing address

   - main contact and their email address + phone number

We do not need the delivery address until you place your team order, but when you register we do need to know the city that the delivery will be in to look up available delivery dates!

I'm signed what?

After registering, you will receive an email with the Registration Package. The next steps are to book a delivery date and set up your team website to start collecting orders! It's easy and we are here to help every step of the way.

When should the fundraiser begin?

We recommend spreading the word as soon as you can! Let people know they can support your cause by purchasing plants before they get them from the store. Every group is different, but most successful fundraisers usually needs to collect sales for 2 - 3 weeks.

Two boys sitting laughing eating bagels in front of red packaged poinsettias.
Collecting Orders and Payments
Can I collect orders online?

Yes! We set up a personalized website for every fundraising group. It's great for collecting orders, keeping track of payments, and updating customers throughout the fundraiser.

How do customers place orders?

You can collect orders from people any way you like! Most groups will use their personalized website, but you can also print order forms or use your own websites if you prefer. Please remember that ALL customer orders and payments must be made through you or your site. We cannot accept customer orders on your behalf.

How do customers pay?

You decide what payment methods are acceptable for your fundraiser. Cash, cheques, e-transfers, PayPal, and credit cards are all good options and can be communicated to customers. Customers make cheques out to you, not Growing Smiles.

My customer wants a receipt - how do I give one?

The personal websites automatically create order confirmations and receipts for customers when an order is placed. If you are collecting orders on other platforms then it would be up to you to issue a receipt using a Word document or receipt book.

Do I charge my customers tax?

Unfortunately, Growing Smiles is unable to give tax advice due to legal restrictions. The answer will vary based upon different regions, groups, and sales. Please contact your accountant or a tax advisor to find out.

Team Order and Payment
How do I place the team order at the end of my fundraiser?

Your order is due at least 10 days before your scheduled delivery date. There will be a section on your website to "Place team order" which walks you through a step-by-step form to submit the total order to us. The form will tally up plant quantities, collect delivery information (address and contact info), and ensure that any required multiples are applied.

What are the multiples requirements? Why do you have them?

There are two seasons with a multiples requirement. There are no exceptions to these requirements. All other items are ordered individually. These requirements are in place in order to protect the plants from damages during transport.

    1. In Spring, the 12" items need to be ordered in multiples of 9, as a group.

    2. In Winter, the 6.5" poinsettias need to be ordered in multiples of 6, by colour - no mixing and matching. 

Is there a minimum order?

We are a wholesaler, and cannot ship small, personal orders (think less than 20 plants). However, there is no strict minimum to place an order for a group. Please keep in mind that there is a minimum to qualify for free delivery. This information can be found on your pricing sheet.

When will I get an invoice?

After you submit your order on your website, it is processed by our fundraising reps and the greenhouse team. You should receive an email with your Order Confirmation attached within 2 - 3 business days, which shows a breakdown of the products ordered and the total amount owing. If you do not receive this email please call us to ensure that your order was successfully submitted. 

You will receive a physical Invoice with your plants on the day of delivery.

How do I pay for the team's order?

Payment is required at the time of delivery. Please pay the exact amount showing on the Order Confirmation you received after submitting your order (this is your invoice). The cheque needs to be payable to “Growing Smiles Fundraising”. Unfortunately, at this time we are not set up to accept cash, e-transfers, PayPal, or credit card payments for the team order.

A women with various rings and bracelts working on her tablet around a table of different green plants along with her glasses and pencil.
Delivery Day
Do you deliver to my area?

In Canada, we deliver to many regions in BC, AB, SK, and MB. In the United States, we deliver along the coast of WA and OR. Please reach out to our team to see if we deliver to your particular city/location.

What day will my plants be delivered?

After registering, the next step is to book a delivery date! This is very important as specific dates are on a “first-come, first-serve basis”. Scheduling in advance will ensure that you get your preferred date and allows you to plan your campaign. Your order due date is also based on your delivery date.

What time will my plants be delivered?

It is possible for the delivery to arrive at ANY time during the day. Deliveries are typically scheduled between 7:30 am and 8:00 pm. We do our best to complete school deliveries during school hours but it is not guaranteed.

Time Requests:

- A preferred delivery time can be requested when you place your final order on the team website

- A time request is not be guaranteed

- It is still possible the delivery will be scheduled and/or arrive outside of that time-frame

- It's best to have alternate arrangements or volunteers available for the whole day

Delivery ETA:

- On the day before your delivery, our dispatch team will send you an ETA (usually a 3 - 4 hour window)

- Times are not known any earlier, and cannot be estimated by our fundraising reps

- Even after the schedules are finalized it is possible for there to be changes caused by weather, traffic, trucks, or other delays

Can you deliver to my house?

Most of our deliveries are made using 75’ long semi-trucks which can be difficult to maneuver in residential areas. We prefer to make deliveries to locations with loading docks or big parking lots that give our trucks room to turn around in (such as schools, arenas, churches, business locations with loading docks, etc.) If you need to make other arrangements please call us first! The more information we have for our drivers the smoother delivery day will go.

What should I expect on delivery day?

Plants will be delivered to your central group location. We usually advise that you have the parent pick-up date either the day following your delivery date or in the evening after your delivery. This helps avoid any extra confusion and headaches if the delivery is running late, or you need some time to organize the plants prior to parent pick-up (as it can be hectic to receive/organize/distribute plants once a crowd arrives). We will update you on delivery as much as possible as we now have GPS on almost all trucks! Hooray!!

Plant Care
How do I care for my plants?

There are different care instructions for all the plants that we deliver. Please view them under the “Plant Care” tab. There are also print-outs that can be sent home with the plants on the group's resources page available to you after registration.

What if my plants arrive damaged?

Please check your plants before you pay the driver, if there are any quality problems or discrepancies please note it on the driver's paperwork and call our office right away! One of our fundraising representatives will talk it over with you and try to resolve the problem before the driver leaves. If you have any quality concerns please notify Growing Smiles within 48 hours of delivery so that we can take care of you.

What if my plants are not thriving? Can they be replaced?

Plants are a live item, and must receive proper care in order to thrive. Please reach out to our team as early as possible if your plants are not thriving so that we can help. Unfortunately, we cannot guarantee our plants for more than 48-hours if they are not cared for properly. Keep in mind that not all plants/soil/mixes will thrive under the same conditions.

A green watering can with big googly eyes on it sitting on a piece of wood with trees in the background.