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Do you have Questions?

Perfect! You've come to the right place, because we have answers.

There is no such thing as a stupid question so if the answer you are looking for is not here, please reach out to us! 

How to get Started
Can I run a Growing Smiles Fundraiser?

Short answer: Yes, absolutely!

Long answer: We welcome everyone to our fundraiser! From individuals raising money for their families, to schools with hundreds of students, teams, charities, workplaces, and everyone in between. We know this can be a successful fundraiser for you.

How do I get more information?

Use the "Request Info" form on our website to be emailed an information package! You can also call us at 1-866-806-1523, or send us an email with any questions you have.

How do I get started?

All you need to do is fill out our online registration form or call the office!  

I'm signed what?

After registering, you will receive an email with some important information. The next steps are to book a delivery date and set up your team website to start collecting orders! It's easy and we are here to help every step of the way.

When should the fundraiser begin?

We recommend spreading the word as soon as you can! Let people know they can support your cause by purchasing plants before they get them from the store. Every group is different, but most successful fundraisers usually need to collect sales for 2 - 3 weeks.

Two boys sitting laughing eating bagels in front of red packaged poinsettias.
Collecting Orders and Payments
Can I collect orders online?

Yes, we set up a personalized website for every fundraising group! It's great for collecting orders, keeping track of payments, and updating customers throughout the fundraiser.

How do customers place orders?

You can collect orders from people any way you like! Most groups will use their personalized website, but you can also print order forms or use your own websites if you prefer. Please remember that all customer orders and payments must be made through you or your site. We cannot accept customer orders on your behalf.

How do customers pay?

You decide what payment methods are acceptable for your fundraiser. Cash, cheques, e-transfers, PayPal, and credit cards are all good options and can be communicated to customers. Customers make cheques out to you, not Growing Smiles.

My customer wants a receipt - how do I give one?

The personal websites automatically create order confirmations and receipts for customers when an order is placed. If you are collecting orders on other platforms then it would be up to you to issue a receipt.

Do I charge my customers tax?

Unfortunately, Growing Smiles is unable to give tax advice due to legal restrictions. The answer will vary based upon different regions, groups, and sales. Please contact your accountant or a tax advisor to find out.

Team Order and Payment
How do I place the team order at the end of my fundraiser?

Your order is due at least 14 days before your scheduled delivery date. There will be a section on your website to "Place team order" which walks you through a step-by-step form to submit the total order to us. The form will tally up plant quantities, collect delivery information (address and contact info), and ensure that any required multiples are applied.

What are the multiples requirements? Why do you have them?

As a wholesaler there are multiple requirements on certain items to reduce the potential damages in transport. These requirements vary from season to season and are based on how the greenhouse ships plants. 

Please see the current seasons Pricing Sheet for the detailed multiple requirement.

Is there a minimum order?

Yes, there is a minimum order amount per delivery location. The dollar amounts equal to be approximately 60 to 75 plants ordered depending on the individual plant cost. This information is region specific and can be found on your pricing sheet. 

When will I get an invoice?

After you submit your order on your team website, it is processed by our fundraising reps and the greenhouse team. You should receive an email with your Order Confirmation attached within 2 - 3 business days, which shows a breakdown of the products ordered and the total amount owing. If you do not receive this email please call us to ensure that your order was successfully submitted. 

You will receive a physical Invoice with your plants on the day of delivery.

How do I pay for the team's order?

Payment is required at the time of delivery. Please pay the exact amount showing on the Order Confirmation you received after submitting your order. The cheque needs to be payable to “Growing Smiles Fundraising”. Unfortunately, at this time we are not set up to accept cash, e-transfers, PayPal, or credit card payments for the team order.

A women with various rings and bracelts working on her tablet around a table of different green plants along with her glasses and pencil.
Delivery Day
Do you deliver to my area?

In Canada, we deliver to many regions in BC, AB, SK, and MB. In the United States, we deliver along the coast of WA and OR. Please reach out to our team to see if we deliver to your particular city/location.

What day will my plants be delivered?

After registering, the next step is to book a delivery date! This is very important as specific dates are on a “first-come, first-serve basis”. Scheduling in advance will ensure that you get your preferred date and allows you to plan your campaign. Your order due date is also based on your delivery date.

What time will my plants be delivered?

It is possible for the delivery to arrive at ANY time during the day. You may request a preferred delivery time (between 3 to 4 hours) when you submit your final order. However, this request is NOT guaranteed and your delivery may be scheduled outside of your requested time. Deliveries can happen anywhere between 8am and 8pm.

Can you deliver to my house?

Most of our deliveries are made using 75’ long semi-trucks which can be difficult to maneuver in residential areas. We prefer to make deliveries to locations with loading docks or big parking lots that give our trucks room to turn around in (such as schools, arenas, churches, business locations, etc.) If you need to make other arrangements please call us first! The more information we have for our drivers the smoother delivery day will go.

What should I expect on delivery day?

Plants will be delivered to the address of your choice. We usually advise that you have the parent pick-up date either the day following your delivery date or in the evening of your delivery. This gives you the time you need to count and organize your orders for customer pick-up.

We ship plants in bulk so you will need to sort them into individual orders. If you use the team website all orders are printable through there or to save paper you can use a tablet or phone to organize orders. 

Plant Care
How do I care for my plants?

There are different care instructions for all the plants that we deliver. Please view them under the “Plant Care” tab. There are also print-outs that can be sent home with the plants on the group's resources page available to you after registration.

What if my plants arrive damaged?

Please check your plants before you pay the driver, if there are any quality problems or discrepancies please note it on the driver's paperwork and call our office right away! One of our fundraising representatives will talk it over with you and try to resolve the problem before the driver leaves. If you have any quality concerns please notify Growing Smiles within 48 hours of delivery so that we can take care of you.

What if my plants are not thriving? Can they be replaced?

Plants are a live item, and must receive proper care in order to thrive. Please reach out to our team as early as possible if your plants are not thriving so that we can help. Unfortunately, we cannot guarantee our plants for more than 48-hours if they are not cared for properly. Keep in mind that not all plants/soil/mixes will thrive under the same conditions.

A green watering can with big googly eyes on it sitting on a piece of wood with trees in the background.